Refund policy

 

Thank you for shopping at Commercial Christmas Supply!  If you are not entirely satisfied with your purchase, we are here to help. Please read below for information on our refund and return policies.

Returns

Merchandise returns will not be accepted without prior authorization by Commercial Christmas Supply. You have 10 calendar days from the date you receive your order to request a return. To be eligible for a return, your item must be unused and in the same condition and original packaging in which you received it. Items being returned for reasons other than a manufacturer's defect will result in a 20% restocking fee.  If you received a defective product, please call us to discuss refund and exchange options for your merchandise.

Premium Bows are made to order and may not be eligible for return unless there is a manufacturer's defect or error.  Please contact us to check eligibility and request return authorization. Custom products are subject to the return approval policy unless a manufacturing defect can be proven.  

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned merchandise and inform you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment).  Refunds are exclusive of original shipping fees and a 20% restocking fee.

Shipping

You are responsible for paying your own shipping costs to return your merchandise.  Shipping costs are non-refundable.

To request a return authorization, please contact us at 1 (800) 617.2430 or use our online contact form here.

Acceptance of Merchandise

All claims of merchandise delayed, lost or damaged in transit are the responsibility of the consignee/ customer. When accepting shipment, claims of any missing cartons or visible damage must be filed within 10 days of the receipt of delivery. All claims must be filed with the delivering carrier. Failure to properly file claims may mean refusal of the claim and subsequent loss to the consignee/customer.